Web-based CRM

Web based CRM has slowly but steadily made inroads into the main CRM industry and I must admit it is time it established itself. To me a good CRM package should be able to deliver information across the entire enterprise. Another advantage of a web based CRM is the multitude of services it can offer. Voice enabled chat, automated tele-response; email, online and offline help provide an integrated CRM solution. I have a firm conviction that a customer would rather visit the enterprise website and access information than use any other vehicle.

A hosted contact center with a third party raises visions of dollar savings for most businesses. However, there are certain factors to keep in mind if you wish to benefit from efficiencies that arise from a hosted contact center.

Web-based CRM has come on very strongly as a viable alternative to on-premise CRM. This is great news for SMBs who earlier could not afford on-premise CRM because of its prohibitive costs.

Some of the advantages of a web-based CRM system for an SMB include: