Author: CRM at the Speed of Light – 3 Editions, 8 languages
Chief Customer Officer, BPT Partners President, The 56 Group, LLC
EVP, CRM Association
Co-Chairman Rutgers CRM Research Center
President, CRM Association, Atlanta Chapter
Richard is The Marchitect. [A marketing architect, building and designing global brands].He founded a consulting practice in 2004 specializing in unlocking the potential of global brands. He works with clients who want to capitalize on the value of...
Jonathan Farrington is a globally recognized business coach, mentor, author, and consultant, who has guided hundreds of companies and thousands of individuals around the world towards optimum performance levels. He is Chairman of The JF Corporation...
Vice President – Cross Industry Business Solutions, Teradata Corp.
Ronald S. Swift is an internationally known consultant, author, luminary, and strategist in the areas of Marketing and Customer Relationship Management, Business Performance...
President of Pedowitz Group
Jeff Pedowitz is President/CEO of The Pedowitz Group, a Web 2.0 marketing services firm that enables marketing and sales teams to achieve their goals through the application of strategy, execution and technology selection...
Principal at Hornstein Associates
Author, lecturer and consultant, Scott has worked with clients in all phases of marketing strategy, research and implementation. His customer relationship methodology emphasizes respect and trust in all forms of...
Founding Partner of The Call Center School
Maggie Klenke is a Founding Partner of The Call Center School, a Nashville, Tennessee based consulting and education company. The company provides a wide range of educational offerings for call center...
Founding Partner of The Call Center School
Penny Reynolds is a Founding Partner of The Call Center School where she heads up curriculum development. She develops and teaches courses on a wide variety of call center topics, including workforce...
Chief Experience Officer of Storyminers
In the emerging field of experience design, Mike is a marketing-branding-operations-strategy visionary whose job is to see what you don't see. His gift and his passion is to learn your brand's story and then...
